We, like many other companies, are seeing that some deliveries are experiencing delays arising from the COVID 19 pandemic. Both Royal Mail international services and our international courier services are experiencing local delays due to COVID-related self isolation, high levels of sick absence, resourcing, delays at customs checks, and other local factors.
We kindly ask that you allow a little extra time for your order to arrive.
Orders and shipping information:
- We will keep you updated on the status of your order via automated email. You can also review the status of your order.
- To reduce shipping costs for our customers, most orders are not sent via a tracked service.
- Large orders over 1kg will be sent by a tracked delivery service and will incur an additional shipping costs. Tracking information can be found here.
If your item is a preorder, or contains a preorder title, this item will be shipped the Friday before the release date.
Alternatively contact us and we will send you the tracking information.
Many thanks for your patience and understanding during this exceptionally busy time.